Every engagement runs across five phase-gated stages — Discovery, Solution Design, Implementation, UAT & Training, and Sign-off & Hypercare. Each phase produces a defined set of documented deliverables that must be reviewed and approved before the next begins, giving you full visibility into scope, progress, and technical decisions at every step.
We decompose every relevant business process end-to-end — as it actually runs, not as the SOP describes. Stakeholder interviews surface undocumented logic, manual workarounds, and upstream dependencies. The output is a precise current-state model we can engineer a technical solution against, with every assumption on paper before a line of code is written.
The design phase produces a complete technical specification — data model changes, SuiteScript architecture, integration contracts, role and permission structure, and UAT acceptance criteria. Every decision is reviewed and ratified by the stakeholders who own the process, so there are no scope surprises mid-sprint and no rework at go-live.
Implementation runs on a two-week sprint cadence with weekly demos and sandbox deployments every Friday. Every build item traces directly to a signed-off specification from Phase 02 — no scope drift, no undocumented changes. Code is written to SuiteScript 2.1 standards and peer-reviewed before it touches your environment.
UAT is structured against the acceptance criteria defined in Phase 02 — not ad hoc clicks through the system. Each process owner executes scripted test scenarios and records pass/fail against a defined threshold. Training sessions are role-specific and recorded, so new hires inherit the same context without a one-off knowledge transfer.
Go-live is not the end of the engagement — it's the start of stabilisation. The hypercare window keeps a senior consultant available for priority issues, configuration adjustments, and live monitoring while your team builds confidence in the new system. Formal sign-off closes the engagement once all acceptance criteria are met in production.
Every engagement has a named senior consultant with 9+ years of NetSuite experience.
We're accountable for the result you care about, not hours burned. If we misjudged scope, that's on us.
Risks, trade-offs, and mistakes go in writing. You always know the state of play — no varnish.
What we build, you can own. Documented, versioned, and explained well enough to take over tomorrow.
A 30-minute working session with a senior consultant — no slides, no pitch deck. We'll walk through a past engagement and talk through what would apply to yours.
HiScale Solutions