Every engagement runs in five phase-gated stages: discovery, solution design, implementation, UAT and training, and sign-off with hypercare. Each phase ends with documents you review and approve before the next one starts, so you can see the scope, the progress and the technical decisions at every step.
We break down each business process in scope, end to end, as it runs today rather than as the SOP describes it. Interviews with the people who run it turn up undocumented logic, manual workarounds and upstream dependencies. The result is a current-state model we design against, with every assumption written down before anyone writes code.
The design phase produces a technical specification. It covers data model changes, SuiteScript architecture, integration contracts, roles and permissions, and the UAT acceptance criteria. The people who own each process review and approve every decision, so the scope is settled before the first sprint.
Implementation runs in two-week sprints, with a demo every week and a sandbox deployment every Friday. Every build item traces to the specification signed off in phase 02, so nothing gets built that was not agreed. We write the code in SuiteScript 2.1, and it is peer-reviewed before it reaches your account.
UAT follows the acceptance criteria agreed in phase 02. Each process owner runs scripted test scenarios and records a pass or a fail against an agreed threshold. We run training by role and record it, so people who join later can watch the same sessions.
Go-live starts a stabilisation window. During hypercare a senior consultant is on hand for priority issues, configuration changes and production monitoring while your team settles into the new system. Formal sign-off closes the engagement once every acceptance criterion is met in production.
Every engagement has a named senior consultant who is your contact from discovery to sign-off.
We answer for the result you asked for, not for the hours logged. If we misjudge the scope, that is on us.
We put risks, trade-offs and mistakes in writing, so you know where the project stands at any point.
Everything we build is documented and versioned, and your team can take it over the day we hand it off.
A 30-minute working session with a senior consultant. No slides and no pitch deck. We walk you through a past engagement and what from it would apply to yours.
HiScale Solutions