Phase / 01Discovery
Processes mapped end-to-end as they actually run. Requirements locked before a line of code is written.
Phase / 02Solution Design
Full technical specification — data model, SuiteScript architecture, integration contracts — signed off by stakeholders.
Phase / 03Implementation
Two-week sprints, SDF-versioned deployments, weekly sandbox demos. Every build item traces to a signed spec.
Phase / 04UAT & Training
Scripted user acceptance testing against defined criteria, plus role-specific training sessions and recorded walkthroughs.
Phase / 05Sign-off & Hypercare
Formal acceptance sign-off followed by a stabilisation window with same-day priority support and handover documentation.